Frequently Asked Questions
A) During checkout various shipping rates will be offered, and you may choose from the following options:
Standard shipping: International should arrive at your destination within 10-20 business days.
Expedited shipping: International should arrive at your destination within 2-5 business days.
Q) What are your domestic shipping methods?
A) During checkout various shipping rates will be offered, and you may choose from the following options:
Standard shipping: Should arrive at your destination within 3-5 business days.
Expedited shipping: Should arrive at your destination within 1-3 business days.
Two Day shipping: Should arrive at your destination within 1-2 business days.
One Day shipping: Should arrive at your destination within 24 hours.
Q) What do I do if something is missing or damaged in my shipment?
A) Please notify us by e-mail, phone, or txt within 48 hours of receipt with your order number. We will be happy to replace your missing or damaged item(s). Any item that cannot be replaced will be refunded.
Q) When will my order be charged?
A) You are only charged when your order is shipped.
Q) When can I expect a response to my e-mail, call, or text?
A) Generally, we try to respond to your message within 24 hours. However, there are times when we receive a high volume of messages and responses may take longer.
Q) When will my order ship?
A) Orders usually ship within 1-2 business days.
Q) Are all your books first printing?
A) Yes, all books are first printing unless otherwise noted.
Q) What forms of payment do you accept?
A) We accept Visa, MasterCard, AmericanExpress, DinersClub, Discover, and Japan Credit Bureau.
Q) Can I add a book to my order after I have placed it?
A) Orders are processed automatically. Additional items would require a separate order. Shipping of two orders cannot be combined.
Q) What are your shipping rates domestic/international?
A) Domestic:
Standard shipping $ 3.99
Expedited shipping $ 6.99
Two Day shipping $11.99
One Day shipping $17.99
A) International:
Standard shipping $12.99
Expedited shipping $35.99
